| It is imperative for your business to have a back | | | | technologically advanced computer terminals to |
| up system in the event of an electricity or PBX | | | | ensure client calls are answered and customers |
| malfunction. During an emergency, whether it be a | | | | receive the best possible service. |
| severe storm, hurricane, power outage, or | | | | Your Emergency Call Center will ensure that your |
| medical emergency, it is crucial that your business | | | | business remains operational during a crisis. |
| calls are answered and that your clients' needs | | | | Hallmarks of excellence include assigning every |
| are met. | | | | business a corresponding crisis representative. This |
| You can contract with a call center that | | | | crisis representative will ascertain the correct |
| specializes in phone and voice mail | | | | steps to take in the event of complications; the |
| telecommunications recovery. If you encounter an | | | | representative will also document which of your |
| emergency, a telecommunications call-forwarding | | | | personnel must be contacted, as well as procure |
| system will automatically reroute the calls from to | | | | other contacts (e.g. fire department, police |
| live telephone representatives. This system can | | | | department, priority clients). Knowledgeable staff |
| be set up by your call center in as little as 24 | | | | will then be able to direct your calls accordingly, |
| hours. | | | | ensuring the continuous operation of your |
| Specialty call centers that provide contingency | | | | business. |
| phone support place a special emphasis on | | | | Emergency planning is essential. Developing and |
| emergency protocols that will keep businesses up | | | | implementing contingency protocol could save |
| and running when tropical storms, hurricanes or | | | | your business from disaster. The right emergency |
| tornadoes prevent them from conducting normal | | | | call center personnel will take every measure to |
| business operations. Live telephone emergency | | | | ensure you and your customers are taken care |
| response operators are on call 24/7/365 at | | | | of properly. |