| Whenever disaster strikes there are only two | | | | Even if your office is temporarily closed and there |
| things known for certain. First there is major panic | | | | is no one to answer phones, you could still take |
| and often times a trail of mass destruction. | | | | these messages and follow up on them when the |
| Second, people are calling. Constantly! Some | | | | time is appropriate. Most of the successful |
| people call because they want to know details | | | | disaster recovery outsourcing companies have |
| about the disaster, whereas others just call | | | | access to backup battery power as well as other |
| because they are oblivious as to the disaster and | | | | disaster recovery initiatives, including redundant |
| just want to be waited on. The problem is you as | | | | and satellite phone lines and emergency facilities |
| a business cannot afford to say, "Hey, there has | | | | on standby. These measures are to ensure that |
| been an emergency and I can't help you." Nobody | | | | calls are never interrupted. Furthermore, the best |
| wants to turn business away, not in these times | | | | companies in this business partner with multiple |
| of financial instability. You have to give your | | | | offices scattered all over the country. |
| customers attention even in the worst case | | | | If you experience any type of emergency |
| scenario. | | | | (whether a flood, earthquake or even a personal |
| This is where the idea of disaster recovery | | | | family crisis) you don't have to shut the business |
| outsourcing comes in. Whenever a disaster (or | | | | down. You can enlist the assistance of a disaster |
| really any emergency situation occurs) your | | | | recovery outsourcing company and always be |
| company may not be able to communicate with | | | | available to customers. You can do this even |
| customers. You have two options: you could let | | | | when you are out of the office and work is the |
| them go or you could send them to a virtual | | | | last thing on your mind. Remember, these virtual |
| receptionist. Just think-if you lose 20 calls a day | | | | assistants are human beings, and are trained to |
| because of a power outage, how much business | | | | be efficient on the phone, take accurate |
| is that going to cost you? Suddenly, you're in | | | | messages, and give customers personal attention. |
| debt. If you had access to a disaster recovery | | | | Good business never takes a holiday! Always be |
| outsourcing plan, you could still take messages for | | | | ready to take messages, as these could be |
| these potential clients-and even better-give their | | | | tomorrow's profits. |
| calls the "personal touch." | | | | |