| Imagine this: your business is going through a | | | | natural disaster. This means that someone |
| great day, and you're about to break the monthly | | | | somewhere out there is going to be able to |
| profit record. Then, an earthquake hits. It's not | | | | answer your calls. |
| large enough to take down your building, but it | | | | Obviously this is advantageous since your |
| knocks out all your communications systems. | | | | customers will still be able to get through to |
| Now, no customers can call in, and you can't call | | | | someone who represents your business. Even if |
| out to any customers. What was about to be a | | | | the remote service isn't entirely equipped to deal |
| record-breaking month could now be the month | | | | with all possible questions from your customers, |
| that your business falls to pieces because | | | | the service will still be able to inform your |
| customers get annoyed enough to take their | | | | customers about what's going on and give them |
| business elsewhere. How can you put a disaster | | | | approximate times for when your own |
| recovery plan in place to ensure that this doesn't | | | | communications will be back online so that you |
| happen to you? | | | | can take their calls. |
| Well, one way to do it is through a remote call | | | | One thing to understand, though, is that the hold |
| service. Whether you use a remote call service | | | | times may change during a disaster. Even a call |
| on a regular basis or handle pretty much all of | | | | service with the shortest hold times on the |
| your calls in-house, you can still benefit from a | | | | market will probably end up putting your |
| disaster recovery plan put into place by a calling | | | | customers on hold for longer than usual, since a |
| service near you. There are a few different ways | | | | natural disaster usually has far-reaching |
| that these services can help you. | | | | consequences. This is even truer if your |
| For one thing, as soon as your main | | | | customers are worried about their personal items |
| communications are taken out, a remote service | | | | or assets and are calling your business simply for |
| can start rerouting all your incoming calls to other | | | | reassurance, which can cause your call volume to |
| places. Usually these services also have disaster | | | | skyrocket. A good call service will have a disaster |
| plans that involve rerouting there calls to other | | | | recovery plan in place to deal with this, though, |
| centers if one of them happens to get hit in a | | | | and will be able to keep your business afloat. |