| Almost anything can cause your medical office to | | | | then the incoming calls are routed to the next |
| close. Severe weather, hurricanes, natural | | | | nearest call center. In fact, disaster recovery |
| disasters and other threats can close your doors | | | | services should utilize many of the same principles |
| at any time. This means that your patients have | | | | that home security alarm call centers do. There is |
| no means of speaking with you or your staff, as | | | | no reason that an emergency should keep your |
| voicemails left on the office system cannot be | | | | patients from receiving the care and treatment |
| checked until the office reopens. What are | | | | that they need. With the right call center, both |
| patients in need of immediate medical advice to | | | | you and your patients can have peace of mind |
| do? Disaster recovery services can help ensure | | | | concerning their ability to call, leave messages, |
| that your important calls are answered, whether | | | | have those messages sent to you (the physician) |
| your office is open or closed. What benefits can | | | | and even obtain medical advice from a nurse |
| you gain from these services? What should you | | | | triage service. |
| look for in such a service? | | | | Disaster recovery services offer your office the |
| Obviously, the first criterion that must be met is | | | | means to ensure patient care at all times, |
| reliability in the disaster recovery services | | | | regardless of what disaster might occur. This is an |
| provider. This will require that they have | | | | essential part of caring for your patients and will |
| redundant phone capabilities, including satellite | | | | help ensure that they continue to come to you |
| phones to ensure constant communication with | | | | for that care. Never let the threat of a disaster |
| your patients. You should also ensure that the | | | | keep your patients from being able to contact |
| provider has backup power solutions for both the | | | | you; medical call centers with disaster recovery |
| short and long-term, which means that even if | | | | services provide stunning benefits and |
| the main power is cut for an extended period of | | | | considerable redundancy to ensure continued |
| time, the call center will remain at peak operational | | | | operation and care is provided to your patients at |
| capacity. | | | | all times. You will even discover that these call |
| You will also need to ensure that the service has | | | | centers are capable of providing additional |
| backup, or alternate, locations throughout the | | | | services, such as immediate messaging and call |
| nation. This means that should something | | | | screening during office hours. |
| untoward occur and one station is knocked offline, | | | | |